REFUND POLICY
Dear Customers,
Thanks for purchasing our products. We hope you enjoy your shopping experience. In rare conditions, you may need to use this policy, we will introduce how our return/refund policy works.
1. If you are having second thoughts for your order, please kindly contact us to cancel it before shipping through customer service. We have customer care check all messages everyday. You may not get an instant reply due to time difference, but all messages will be replied in 24hous since you send.
2. If orders are shipped, please understand that we will not be able to call it back as it is international shipping and we have already paid for shipping fee once it is sent. You could send the parcel back to China at your own cost once you received the order and we will refund you once we receive your parcel back.
3. On the rare occasion that your package arrives with signs of loss or damage, we strongly recommend you reject it or take a picture and call the post office immediately. WARNING: If the damaged/broken parcel is signed, the Buyer shall bear the loss.
4. Order arrives with any issues, please follow steps below so we can better provide our service: 1) Please kindly weigh them first 2) Take videos/pictures 3) Contact the customer service immediately with the weight&picture/video.
To make a return, email us at aftersale@db-crystal.com to request a return authorization.Please tell us the details of your order in the email: your name, order number, and reason. If your return request has been proceed we will send you our warehouse address for return.
We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.No fee for refund.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aftersale@db-crystal.com
Thanks for purchasing our products. We hope you enjoy your shopping experience. In rare conditions, you may need to use this policy, we will introduce how our return/refund policy works.
1. If you are having second thoughts for your order, please kindly contact us to cancel it before shipping through customer service. We have customer care check all messages everyday. You may not get an instant reply due to time difference, but all messages will be replied in 24hous since you send.
2. If orders are shipped, please understand that we will not be able to call it back as it is international shipping and we have already paid for shipping fee once it is sent. You could send the parcel back to China at your own cost once you received the order and we will refund you once we receive your parcel back.
3. On the rare occasion that your package arrives with signs of loss or damage, we strongly recommend you reject it or take a picture and call the post office immediately. WARNING: If the damaged/broken parcel is signed, the Buyer shall bear the loss.
4. Order arrives with any issues, please follow steps below so we can better provide our service: 1) Please kindly weigh them first 2) Take videos/pictures 3) Contact the customer service immediately with the weight&picture/video.
To make a return, email us at aftersale@db-crystal.com to request a return authorization.Please tell us the details of your order in the email: your name, order number, and reason. If your return request has been proceed we will send you our warehouse address for return.
We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.No fee for refund.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aftersale@db-crystal.com